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About
  • About us

    BG Private is an AFR Top 100 accounting, audit, and advisory firm.

  • Our history

    We have a proud 45-year history. Learn more about our journey here.

  • Our purpose statement

    Discover our client service ethos, and the philosophy that drives us.

  • Need a guest speaker?

    Our experts can present on a range of topics. Find out more here.

Services
Services for businesses
  • Accounting & Business Advisory

    Discover how our accounting and advisory services can help your business grow and reach its goals.

  • Audit & Assurance

    Find out how we can assist you with your audit, assurance, and statutory reporting requirements.

  • Tax Advisory

    Learn how we can answer your complex tax questions with our specialist insights and advice.

  • Corporate Advisory

    Find out how our strategic and operational involvement can help your business maximise its value.

  • Private Equity

    Learn how we generate healthy returns for investors by backing ambitious SME founders.

  • Property Advisory

    Discover how we can help maximise your property portfolio with insights, strategy, and transaction support.

  • Bookkeeping

    See how our bookkeeping services can help your business run smoothly so you can focus on growth and profitability.

  • Management Accounting

    Discover how our Management Accounting service empowers business owners to make smarter, data driven decisions.

  • CFO Advisory

    Discover how our CFO Advisory service can guide your decision-making and create lasting value for your company.

Services for individuals
  • Accounting Services

    Discover all the ways we can help you navigate and optimise your tax matters.

  • Tax Advisory

    Learn how we can answer your complex tax questions with our specialist insights and advice.

  • SMSF Management

    Discover how we can help with the administration of your Self-Managed Super Fund.

  • Financial Planning

    Find out how we can help you reach your financial goals.

Specialisations
Industries
Business types
  • SMEs

    Learn how we partner you along your journey to help you create a thriving business.

  • Not-for-profits

    Learn how we can help with your accounting and audit needs so you can focus on helping others.

  • Family businesses

    Discover how we can help you every step of the way as you build a legacy-leaving family business.

  • Australian businesses overseas

    We can help you navigate the exciting process of expanding overseas.

  • Foreign companies in Australia

    We can help you set up and run your operations Down Under.

Our People
Insights
  • Articles

    Read the latest BG updates and interesting articles from our expert advisors.

  • Case studies

    See examples of how we have helped clients to learn how we can help you as well.

  • Video & podcasts

    Get the latest insights from our experts on a range of topical money matters.

  • Events

    Discover our upcoming events including webinars, in-person events, and fundraisers.

  • Newsletters

    Catch up on our recent client newsletters which cover important news and updates.

Careers
  • Why choose us

    Find out how we can help grow your career, and learn about our rewards and benefits.

  • Current opportunities

    We are always looking for talented people! Browse our vacancies and apply today!

  • Recruitment process

    We like to make the recruitment process as seamless as possible. Learn more here.

  • Experienced professionals

    Find out why BG Private is a great place for seasoned professionals.

  • Graduates

    Apply what you’ve been learning to real-world cases – launch your career with us!

  • Interns

    If you’re studying Accounting, kick-start your career with an internship at BG Private.

Pay Invoice
Contact

Client Experience & Marketing Manager

  • Hawthorn, Melbourne, Victoria
  • Full time or part time
  • Corporate Services

Are you ready to join a dynamic, innovative and forward-thinking Accounting firm? BG Private is a proud AFR Top 50 Accounting Firm with a presence in both Melbourne and Sydney. Recognised as a leading practice, we are committed to excellence and client satisfaction, helping over 7,000 clients achieve their personal and business goals. With a team of 16 Partners and 110 staff, our culture is built on fostering growth, innovation and collaboration while creating a work environment where people can truly thrive.

Why work with us

  • Innovative culture: We embrace modern work practices and continuously strive to offer cutting-edge solutions to our clients.
  • Collaborative environment: Be part of a supportive team where your ideas and contributions are valued.
  • Career growth: We are committed to helping our people achieve their professional and personal goals.
  • Work-life balance: A fulfilling career and a balanced lifestyle are important to us.
  • Industry recognition: As part of a Top 50 AFR accounting firm, you’ll be working with some of the best in the business.

Our benefits

  • Hybrid and flexible workplace
  • BG Skills Academy to fast track your professional development journey
  • Monthly social club functions
  • Open bar on Fridays
  • Regular in-house morning teas
  • Gym membership discounts
  • Financial support to complete further postgraduate studies
  • Annual flu vaccinations
  • Employee assistance, health and wellbeing programs
  • Reimbursed all day car parking
  • Open access to partners

About the role

We’re looking for a Client Experience and Marketing Manager who is passionate about putting clients first and bringing their voices into every decision we make.

In this hands-on and strategic role, you’ll design, embed and continually evolve our client experience, while also taking ownership of key marketing maintenance functions. You’ll have the opportunity to shape strategy, drive adoption across the business and ensure great ideas turn into meaningful, everyday experiences for our clients.

If you’re optimistic, creative and thrive in roles where strategy meets execution, we’d love to hear from you.

Responsibilities will include:

  • Drive adoption of client service standards to deliver a consistent, high-quality client experience across the full client lifecycle.
  • Design and improve divisional and cross-divisional client journeys.
  • Define and embed client service KPIs into performance frameworks.
  • Design and coordinate client service, soft skills and onboarding training programs.
  • Analyse client feedback, trends and best practices to identify improvement opportunities.
  • Establish and manage client service mentoring and champion programs.
  • Act as a trusted advisor to Partners and Leadership, aligning client experience initiatives with commercial and strategic objectives.
  • Create and manage content across newsletters, social media, website and internal communications.
  • Provide marketing support for firm events and oversee graphic design workflows, website management, database communications and social media channels.

What we are looking for

  • Proven experience in a Client Experience, Client Service or Service Design role within a professional services environment (e.g. accounting, legal, consulting, financial services).
  • Strong understanding of client journeys, service design and CX measurement (NPS, CSAT etc).
  • Experience implementing or improving CRM systems in a professional services context.
  • A tertiary qualification in service design, marketing, communications or other comparable qualification.
  • Strong analytical skills with the ability to turn data and feedback into meaningful action.
  • A background in training, coaching or learning & development.
  • Experience supporting business development and driving change.
  • Excellent project management and stakeholder management skills.
  • Excellent written and verbal communication skills.
  • Experience with digital platforms (eg. Microsoft PPT, WordPress, MailChimp, SurveyMonkey, Canva, Adobe Illustrator, Google Ads, Meta Ads, Facebook, Instagram, LinkedIn, YouTube)

How to apply?

If you’re ready to take your career to the next level and make a real impact, submit your application using the form below.

BG Private…For Today, Tomorrow & Beyond.

 

Apply now